LIVE & EVENT

Announcement of additional refund period for performance on October 1, 2022

*This sentence uses a translation function.

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Thank you for your continued support of LOONA.

We would like to add the refund period for the performance on October 1, 2022.If you haven’t received a refund yet, please get a refund during this period.

 

【Additional period for accepting refunds】
<Thursday, January 12, 2023 12:00 – Wednesday, January 18, 2023 23:59>
※Kindly note that refunds will not be available after the refund period.

 

【Applicable Performances】

October 1, 2022 (Saturday)
“LOONA 1st Live “LOONATHEWORLD in TOKYO”
Place: Tokyo Garden Theater
Refunds will be issued to customers who have already purchased tickets.
Advance tickets for “ORBIT JAPAN” membership or through various “Playguides” are eligible for a refund.

 

＜Customers who have purchased advance tickets for membership of the “ORBIT JAPAN”>

You will receive an e-mail from the ticket sales site, so please check the details in the e-mail and proceed with the refund within the period.
We will send an e-mail to buyers who have a refundable ticket at 15:00 on Wednesday, January 11, so please check the refund method by e-mail before proceeding.
We cannot proceed after the refund period, so please set it up so that we can receive emails.
The mail will be delivered from the domain of eventify.co.jp.
Please set it up to receive mail from eventify.co.jp.
If you haven’t received it yet, please be sure to contact us at the following address by Monday, January 16.
Please note that if you do not contact us, we will not be able to proceed.

◆ Inquiries about ticket refunds

https://faq.funity.jp/LOONA/

 *Please use the form in FAQ 7. Inquiry.
*Please set it up so that you can receive mail from the “info.eventify.co.jp”　domain.

 

＜Customers who have purchased from Lawson Ticket>

Please apply for a refund from “My Page(*1)” on the LAWSON TICKET application site and use CASHPOST(*2) to receive your refund within the period.
Please note that refunds cannot be made from other sites than the site of purchase or outside the refund acceptance period.
Please note that refunds will be made on a per-application basis.

Note 1) You need to log in to check “My Page” on the site where you purchased.
Note 2) CASHPOST is a service provided by eConnect, a fund transfer company regulated by the Financial Services Agency (registration number: Director General of Kanto Local Finance Bureau No. 00030).

For details, please refer to the following URL page.
https://l-tike.com/guide/a_cashpost.html

Lawson Ticket Inquiries: https://l-tike.com/contact/

 

＜Customers who have purchased tickets from Ticket Pia>

Please refer to the following URL for the refund procedure.
https://t.pia.jp/guide/refund-process.jsp

*The refund date and time of the ticket pia will start at 10:00 on Friday, January 13 the next day.

Inquiries about refunds.
http://t.pia.jp/guide/refund.jsp

 

<Customers who have purchased tickets from e-plus>

Due to the fact that the tickets are not being received, the refunds will be processed by e-plus.
No refund procedure is required.
The refund method depends on the payment method used at the time of application. Kindl refer to the following information.

・For those who paid by credit card
https://eplus.jp/sf/refund1/c-type

・For those whose payment method is other than a credit card
We will refund your money using the “WellNet Money Transfer Service”.
We will send you another email when the procedure is available.

You will receive email notification of the refund procedure approximately one to one and a half months after the refund period.
You can find the procedure here -> https://eplus.jp/sf/refund1/w-type

*Inquiries regarding refunds
http://eplus.jp/refund-toiawase/

 

For any inquiries about the performance, please call Kyodo Tokyo at 0570-550-799 (weekdays 11:00~18:00 / Saturdays, Sundays, and holidays 10:00~18:00).