NEWS

Relaxation of concert holding guidelines (can be spoken out when wearing nonwoven fabric masks)

*This sentence uses a translation function.

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With regard to the guidelines for preventing the spread of the new coronavirus infection, due to the easing of the government’s policy, it is now possible to speak out (wearing nonwoven fabric masks) in this performance.
I look forward to your reading.

This performance will be held after taking all possible measures to prevent infection, with utmost care in ensuring the health and safety of customers, performers and staff.
If you are planning to come, please read the precautions on this page carefully and cooperate in preventing the spread of COVID-19.
In addition, in accordance with the policies of the government and local governments, the contents of the performance, information to customers, and precautions are subject to change.
Please check the latest information on LOONA JAPAN OFFICIAL SITE, official SNS, etc.

 

[Request for visitors]
·If you have close contact with someone who has tested positive for COVID-19, or if you have visited countries/regions within the past two weeks that require entry restrictions, observation period after entry, or have close contact with residents, please refrain from visiting.
·If you have a fever of 37.5 degrees or higher, cough, difficulty breathing, general fatigue, sore throat, nasal discharge/nose closure, taste/sniffness, eye pain or conjunctival congestion, headache, joint/muscular pain, diarrhea, nausea/vomiting, etc., please refrain from visiting.Also, drinking alcohol may cause body temperature rise.Please refrain from drinking before coming.In either case, if you have a fever of 37.5 degrees or higher, please understand that you will not be allowed to enter.
·Pregnant women, pregnant women, people with chronic diseases or underlying diseases, and those who have difficulty acting alone, please consider the safety of your body and the people involved, based on your own judgment.
·Please understand that the staff will contact you if you see that you are sick.Also, we ask for your understanding that you will not be allowed to enter the venue depending on the situation.

[Request when visiting]
·Please thoroughly perform cough etiquette, wear a mask, wash your hands, and disinfect your fingers.
·Please always wear a mask.If you don’t wear a mask, you can’t enter.
·Eating and drinking other than hydrating in the hall is prohibited.
·In accordance with the policies of the government and local governments, the contents of the performance, information to customers, and precautions are subject to change.
·If you fail to comply with the above information, or if you do not follow the staff, you may not be allowed to enter, or the performance may be temporarily suspended or canceled.Please be careful.

 

<Precautions for performance>

[Regarding the voice]
With regard to the guidelines for preventing the spread of the new coronavirus infection, it is now possible to speak out (wearing nonwoven fabric masks) in this performance as the government relaxes its policy changes.
Please enjoy it to the extent that it does not interfere with the audience’s appreciation.
Also, please refrain from contacting us.
※If the nonwoven fabric mask cannot be worn due to allergy, the cloth mask can also be worn out.

[About items brought into the venue]
On the day of the performance, to improve the safety of the venue, there is a possibility of checking your baggage when you enter.Please understand in advance.
Electronic devices (cameras, binoculars with photographic functions, recorders, video recording devices, etc.) and hazardous materials are prohibited from being brought into the venue.
We cannot keep your luggage in the hall, so please leave your suitcase and other belongings in a nearby coin locker in advance and make your baggage compact.
If you find a prohibited item, follow the instructions of the staff.You will be admitted as soon as you confirm that there are no prohibited items.

[Recording, recording, photography, live streaming, etc.]
Photography and recording equipment (cameras, binoculars, recorders, video recordings, etc.) are not allowed in the hall, photography with cameras and mobile phones, video recordings, live streaming (voice and video live) to protect artist rights.
Due to the frequent theft and eavesdropping with smartphones and binoculars, if your smartphone pops out of your bag or pocket or you are using a smartphone or binoculars during the performance, the staff may check it.Please set your smartphone to silent mode and store it firmly in your bag.
Please note that if by any chance you find someone who is filming or recording, you will have to leave immediately after deleting the data.
In this case, we will not refund the ticket price at all, so please understand in advance.

[About cheering goods]
Please use the cheering goods during the performance (e.g., fans, LIGHT STICK, etc.) at the chest level.Other than LOONA’s official products in Japan and Korea, it is prohibited to use goods that emit light and sound.
Also, we prohibit the production and use of cheering goods that use LOONA’s portrait or size that may cause inconvenience to other customers.
Please note that if you find that prohibited goods are brought in or used, you may have to leave them in coin lockers inside and outside the venue before entering, or you may not be allowed to enter if you do not comply.

[Other]

·The winning ticket cannot be cancelled or changed in any case.
·We are unable to answer any inquiries regarding seats.
·Refund claims and seat transfers are not acceptable at all.
·The date of the performance, the opening and opening hours, the performers, and the contents of the performance are subject to change.Please note that we cannot refund the ticket price in that case.
·In case of bad weather, the performance may be canceled or the contents may be changed.If the performance is held, we can’t give you a refund even if you can’t come due to a natural disaster.Please understand in advance.
·Each individual will be responsible for the transportation and accommodation expenses to the venue.
·Those who have lost or forgotten their tickets cannot enter for any reason.Also, please note that we cannot reissue it.
·Prohibited acts and acts that interfere with the work of the venue staff may be recorded and photographed in order to maintain order in the venue.Please understand in advance.
·We do not accept gifts such as flowers or gifts for performers.
·Waiting at the airport or waiting for entry is prohibited when artists come to Japan.

[Prevention of infectious diseases by performers and staff]
·Temperature measurement and health check will be conducted to all staff and stakeholders.
·If it is confirmed that the person is not feeling well due to fever, etc., he/she will not be able to work.
·To prevent droplet infection, we do our work while wearing a mask.
·We will also check the temperature of the performers and their health.You are required to wear a mask except when you perform.
·In the event of any other change, we will promptly take measures to ensure the health and safety of artists and staff in cooperation with health administrative institutions such as health centers and nearby medical institutions.

We will do our best to ensure that everyone can come with peace of mind.
Thank you for your understanding and cooperation.
Please check the latest information on LOONA JAPAN FANCLUB SITE, official SNS, etc.

 

■Japan OFFICIAL SITE: https://www.universal-music.co.jp/loona/
■Japan Official Instagram: https://www.instagram.com/loonatheworld_jp_official/
■Japan Official Twitter: https://twitter.com/loonaJPofficial
■LOONA JAPAN FANCLUB SITE：http://orbitjapan.jp/
■YouTube: www.youtube.com/loonatheworld
■Instagram: https://www.instagram.com/loonatheworld/?hl=ja
■Twitter: https://twitter.com/loonatheworld